Refund Policy

At Iron Aegis, your satisfaction is our top priority. We understand that sometimes things may not work out, and we’re here to make the refund process as smooth as possible. Please review our refund policy below:

Eligibility for Refunds

• Timeframe: Refund requests must be initiated within 30 days of receiving your order.
• Condition of Items: Items must be returned in their original condition—unworn, unwashed, and with all tags attached.
• Non-Refundable Items: Sale items, gift cards, and custom-made products are not eligible for refunds unless they are defective or damaged.

How to Request a Refund

1. Contact Us: Email us at info@ironaegis.net with your order number and reason for return.
2. Approval: Once your request is reviewed and approved, we will provide detailed instructions for returning the item(s).
3. Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake or defective product.

Refund Process

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
• The refund will be credited back to your original payment method.
• Please note that original shipping fees are non-refundable unless the item was defective or the wrong product was sent.

Exchanges

• If you wish to exchange an item for a different size or style, contact us within 30 days of receiving your order. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of receiving the item.
• Provide photos and details of the issue to info@ironaegis.net.
• We will arrange a replacement or issue a full refund, including shipping costs.

Contact Us

If you have any questions or concerns about your refund or return, don’t hesitate to reach out at info@ironaegis.net. Our customer service team is here to assist you every step of the way.

Thank you for shopping with Iron Aegis. We appreciate your trust and are committed to providing the best experience possible!